Reggie Discusses Switch Hardware, Cloud Saves, & Smash Bros.

Making the press rounds for the Nintendo Switch, NOA CEO Reggie Fils-Aime has been discussing much about the platform and addressing some key concerns expressed by users. In the first week of the system’s availabilty, select Switches have been plagued with Joy-Con dis-connectivity and screen scratches.

Reggie addressed both concerns when speaking with TIME, confirming that Nintendo would look at affected user’s systems but slightly dismissing the issue as early launch hardware scenarios. The matter of Joy-Cons disconnecting from Switches in particular has been an issue reported among the press in the week before the system even launched.

“First, we’ve seen the inquiries, and we here in the Americas are looking at all the information we can get our hands on. We are in the early days of a system launch, and so for us, we want as much consumer feedback as possible,” he said. “We are directing consumers to contact us through Nintendo Support for any and all potential questions they may have.

“Specifically on Joy-Con syncing, all I can tell you is that we are aware of and have seen some of the reports. We’re asking consumers a lot of questions. That’s why we want to get consumers on our help line, so we can get as much information to understand the situation as possible. And so we are in a fact-finding mode, to really understand the situation and the scenarios. And with that information, we’ll look and see what the next steps are.”

As to screen scratches, this phenomenon has been observed when the Switch is docked into its TV dock a little too harshly but not noticed at demo events, something Reggie was quick to note. “We have done, as you know, literally hundreds of events, starting with our activity back in January, and most recently the various tours that we continue to take the system out on. As soon as I heard of this report, I asked my teams, “Have we seen this in our own experience?” And the candid answer has been no.”

In short, users will want to be careful when switching their Switch into TV mode, something that is likely to occur much during its life cycle.

In a separate interview with Facebook conducted by Katie Linendoll, Reggie again affirmed the Switch’s international sales success at launch, while hinting at broad new features for the Switch’s future.

As the Switch currently hard-locks your game saves to the console with no option to copy them to external storage, the subject of cloud saves was brought up. Reggie gave a vague hint of the feature’s inclusion in a future update with the sentiment that cloud saves would be “great”, but there’s nothing to announce right now.

When quizzed about Super Smash Bros. on the Switch, Reggie effectively hinted at the franchise’s inclusion in the future, as with other “big” Nintendo franchises in kind. “Our philosophy at Nintendo is to have one great experience of each franchise on each console. So in the future, who knows when, you can anticipate that all of our big franchises will be addressed.” A Switch port of Super Smash Bros. for Wii U has long been hinted at through various sources.

VR compatibility, a possible feature seen in Switch patents, was addressed in the interview, as Reggie says Nintendo will only pursue it when it becomes more mainstream. And if people are wondering why some third party games are priced higher on the Switch, as seen with RiME, it is a third party decision and not Nintendo’s.

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A man with a plan. My favorite video game franchise is Pokemon, but his favorite video game is Resident Evil 4. I can also tell you trivial cartoon factoids.